Privacy Policy
Introduction
Ride West (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (the “Service”).
This Policy applies to all users, including riders and drivers. By using the Service, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use the Service.
For the purposes of Australian privacy law, Ride West is the data controller responsible for your personal information.
Information We Collect
We collect several types of information to provide, improve, and secure our Service.
A. Information You Provide to Us:
Account Information: When you create an account, we collect your name, email address, phone number, and a profile picture .
Identity Verification: For drivers, we collect identification documents (e.g., driver’s license, passport) to verify your identity and eligibility to drive.
Payment Information: To process payments, we collect billing details. Please note that payment card information is processed by our third-party payment processor and is not stored by us.
Communications: We collect information from your communications with us and other users through the app, such as support tickets and in-app messages.
B. Information Collected Automatically:
Location Data: We collect precise or approximate location data from your mobile device when the app is running. This is essential to match riders and drivers, provide live tracking, and calculate fares .
Usage Data: We collect information about how you interact with the Service, including the pages you visit, trip details (date, time, route), and features you use .
Device Information: We collect information about the device you use to access the Service, such as the IP address, operating system, browser type, and mobile network information .
Transaction Data: We keep a record of all rides booked, payments made, and ratings given.
How We Use Your Information
We use your information for the following purposes:
To Provide the Service: To connect riders and drivers, facilitate bookings, provide in-app navigation, and process payments .
To Improve and Develop: To analyze usage patterns, improve our algorithms, and enhance the user experience .
To Ensure Safety: To verify user identities, monitor for fraud, and provide safety features like emergency buttons and live tracking .
To Communicate: To send you service updates, promotional offers (where permitted), and respond to your inquiries .
For Legal Compliance: To comply with legal obligations, such as record-keeping requirements for ride-hailing services .
How We Share Your Informatio
We may share your information with third parties in the following circumstances:
With Other Users: Riders see the driver’s name, photo, vehicle details, and location. Drivers see the rider’s name, pickup location, and rating.
With Service Providers: We share data with third-party vendors who help us operate the Service, such as payment processors, cloud storage providers, and customer support platforms .
For Safety and Compliance: We may disclose information to law enforcement, government authorities, or other parties if required by law or if we believe it is necessary to protect the safety of our users or the public .
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner .
Data Security and Retention
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction . However, no method of transmission over the Internet is 100% secure.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Location data and transaction history may be retained for a longer period for safety and regulatory compliance .
Your Rights and Choices
You have the right to access, update, or correct your personal information at any time through your account settings. You may also request deletion of your account and associated data by contacting us . You can also manage location permissions and marketing preferences in the app settings.
Children's Privacy
Our Service is not directed to children under the age of 13 . We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.
Contacting us
If you have any questions, concerns, or complaints, we encourage you to contact us using the details below:
This document was last updated on June 8, 2026